• Study at no cost and when it's convenient.

• Study online from any desktop, laptop or mobile device.

• No need to register or enroll.

• Self-paced study format through this free online management course.

Master Certificate in Business Management   (which includes a Certification Reference Letter)  through this full Business Management 10 lesson course.

Master Certificate in Fundamental Core Management (which includes a Certification Reference Letter) based on lessons 1 through 7 which covers the management fundamentals and management essentials needed to be a great manager and leader.

Master Certificate in Supervisory Management (which includes a Certification Reference Letter) based on lessons 1, 3, 5 and 7.

Master Certificate(s) in Management
based on each individual lesson within the course. 

START HERE - Course Introduction - Management Skills & Leadership Development

 
Lesson 1 - How to be a Great Manager through Strong Leadership

 

• Introduction: Those who succeed in Management are Great Leaders

 

• Five key points to Strong Leadership (thus a Great Manager)

 

• Great Leaders are never 100% satisfied and know how to find the balance

 

• 101 Tips, Tricks & Secrets to Success in Leadership and Management

 

• Employee Interaction - Tips 1 through 27

 

• Professional Advice - Tips 28 through 53

 

• Personal Advice - Tips 54 through 81

 

• Words of Wisdom - Tips 82 through 101

 

• A short story about Leadership

 

• Leadership Management Slideshow Presentation and Summary

• Lesson 1 Quiz and Exam for optional "Master Certificate in Leadership Management"

 

 

Lesson 2 - How to Manage and Organize your Department to Meet the Goals

  

• Introduction: Managers need to plan and guide the work for their employees

 

• Great Manager Tool - The 7-S Model and how it can help improve your organization

 

• Manage your Department to its Optimum in 10 steps

 

• 1 - Determine your part in the company's goals and objectives

 

• 2 - Absolutely know what's expected of you as manager

 

• 3 - Fully know the company's products, services and the systems

 

• 4 - Establish goals and objectives for your department

 

• 5 - Strategize, plan and structure to meet the objective

 

• 6 - Get the right people you need to meet the objective

 

• 7 - Get the right materials to get the job done right

 

• 8 - Get your staff all of the training it needs

 

• 9 - Organize it all to put the plan into effect

 

• 10 - Monitor and control it all to keep it running smoothly

 

• A short story about structuring a department

 

• Business Management Slideshow Presentation and Summary

 

• Lesson 2 Quiz and Exam for optional "Master Certificate in Organizational Management"

 

 

Lesson 3 - How to Manage your Employees & Build a Strong Team

  

• Introduction: Get the most out of your employees including working as a team

 

• Shape the individual and build the team in 5 steps

 

• 1 - Create and Develop a strong team - expectations

 

• 2 - Motivate Professionally and with respect

 

• 3 - Recognize and Praise great work

 

• 4 - Evaluate and Appraise employee performance

 

• 5 - Compensate and Reward a job well done

 

• Managing Different Personalities

 

• A short story about building a strong team

 

• Team Building Slideshow Presentation and Summary

 

• Lesson 3 Quiz and Exam for optional "Master Certificate in Team Management"

 

 

Lesson 4 - How to Hire & Retain the Right People

  

• Introduction: The goal is to hire and keep the best people

 

• First off, do you really need to hire someone?

 

• Creating the right job description to find the right person

 

• How to find the right person

 

• What to look for in an interviewee

 

• Job interview questions to ask

 

• Questions you should not ask

 

• Checking their references

 

• How much should you pay?

 

• Making the final offer

 

• Employee on-boarding and orientation process

 

• Employee Retention

 

• A short story about hiring and keeping employees

 

• Hiring Slideshow Presentation and Summary

 

• Lesson 4 Quiz and Exam for optional "Master Certificate in Employment Management"

 

 

Lesson 5 - How to Deal with Conflict, Problems, Difficult Employees & Firing

  

• Introduction: The toughest part of the job...

 

• Dealing with Conflict

 

• Dealing with Violence, Bullying and Anger in the Workplace

 

• Dealing with Difficult Employees

 

• Dealing with Poor Job Performance-Required Expectations

 

• Dealing with Attendance issues

 

• Dealing with Firing or Laying off an Employee

 

• A short story about conflict in the workplace

 

• Management Skills Slideshow Presentation and Summary

 

• Lesson 5 Quiz and Exam for optional "Master Certificate in Conflict Management"

 

 

Lesson 6 - How to Delegate, Manage your Time, Solve Problems & Make the Right Decisions

  

• Introduction: Know how to get it all done with the least amount of stress

 

• How to Delegate Confidently

 

• How to Multitask and Prioritize

 

• Keeping Stress under control

 

• Time Management

 

• Problem Solving and Decision Making

 

• A short story about delegating

 

• Management Concepts Slideshow Presentation and Summary

 

• Lesson 6 Quiz and Exam for optional "Master Certificate in Analytical Management"

 

 

Lesson 7 - How to Get your Point Across through the Art of Business Communications

  

• Introduction: Getting your point across clearly and concisely

 

• Business Writing

 

• Communicating Verbally

 

• Holding a Meeting

 

• Participating in a Meeting

 

• Preparing & Delivering a Presentation

 

• Communicating Change to your Employees

 

• A short story about giving a presentation

 

• Management Training Slideshow Presentation and Summary

 

• Lesson 7 Quiz and Exam for optional "Master Certificate in Communications Management"

 

 

Lesson 8 - Business Basics Part I - Business Types, Ethics & Law, Economics, Finance & Accounting

  

• Introduction:  How the money and the business flows?

 

• Business Types

 

• Business Ethics & Law

 

• Basic Economics overview

 

• Corporate Finance Overview

 

• Financial Accounting and Managerial Accounting

 

• Financial Statements: The Balance Sheet

 

• Financial Statements: The Income Statement

 

• Financial Analysis Tools - Ratios

 

• What is the Cash Flow Statement?

 

• Accounting and the Accountant

 

• Accounting for Inventory

 

• Setting up a budget for your department

 

• Business Basics Part 1 Slideshow Presentation and Summary

 

• Lesson 8 Quiz and Exam for optional "Master Certificate in Financial Management"

 

 

Lesson 9 - Business Basics Part II - Operations Management, Customer Service, IS & HR

  

• Introduction: The engines of the organization

 

• The day-to-day running of a company

 

• Basic Decision Making Tools

 

• Quality Management

 

• Supply Chain Management (SCM)

 

• Inventory Management

 

• Disaster Planning and Recovery

 

• Customer Service - Customer Care and Technical Support

 

• IS and IT - Information Systems and Information Technology

 

• HR - Human Resources

 

• Business Basics Part II Slideshow Presentation and Summary

 

• Lesson 9 Quiz and Exam for optional "Master Certificate in Operations Management"

 

 

Lesson 10 - Business Basics Part III -Marketing & Sales

  

• Introduction: Create it, Get the word out, and Sell it

 

• What is a Market and the Marketing Department?

 

• What are the Five Marketing Philosophies?

 

• Market Research

 

• Analyzing you Customers and Competitive Market Strategies

 

• Market Segments and Targeting your Market

 

• The Marketing Mix or "The 4 P's of Marketing"

 

• Product

 

• Price

 

• Place (Distribution)

 

• Promotion

 

• People, Process, and Physical Evidence (Packaging)

 

• Positioning the Product

 

• Market Opportunities

 

• The 5 C's and Strategic Marketing Basics

 

• Creating a Marketing Plan

 

• Marketing vs. Sales

 

• Sales Types, Process, Tactics and Growth

 

• The Sales Force - Size, Organizing, Training and Motivating

 

• Customer Relationship Management or CRM

 

• Business Basics Part III Slideshow Presentation and Summary

 

• Lesson 10 Quiz and Exam for optional "Master Certificate in Marketing Management"

 

 

Management Skills Course Conclusion and Exam for optional "Master Certificate in Business Management"